About Jaubalet
and privacy policy
Jaubalet is a company whose registered office is located at 10 place Vendôme 75001 Paris. In this Privacy Policy, the term Jaubalet ("we", "us" and "our") refers to Jaubalet's head office at the above address, to the Jaubalet group company and to its stores.
Please take a moment to read this policy explaining how we collect, use, disclose and transfer the personal information you provide to us on our website or mobile applications (collectively the "Platforms"), when you visit a Jaubalet store or contact a Jaubalet advisor by telephone.
This explains how we collect information using cookies and similar technologies when you use our Platforms.
The Privacy Policy was last updated in March 2022. We may change it at any time; please check it regularly for the latest updates.
Use of the information you provide
To access certain parts of our Platforms, you will need to register on the website. During registration, you will be asked to provide personal information about yourself (including your name, delivery and billing address, date of birth, e-mail address, telephone number and payment details).
By entering your information in the fields provided, you authorize Maison Jaubalet to provide you with the services you select.
In addition, we may also collect information when you contact us (e.g. by e-mail or post), by providing details during a visit to a Jaubalet store, or by contacting a Jaubalet Advisor by telephone. Please note that your telephone conversations with a Jaubalet Consultant may be recorded for security reasons or for training and development purposes.
In addition, we may automatically collect information about users of our Platform, as explained in the section entitled "Cookies and other information we automatically collect", below.
We use the information you entrust to us to:
- Qualify and fulfill purchase and repair requests and provide after-sales service;
- Manage your requests and inquiries;
- Send messages related to our services, including announcements and administrative communications such as order confirmations;
- Inform you about new products and events concerning us, in accordance with your communication preferences (please refer to the section "Modification, deletion and consultation of your personal data" below for more information on how you can control these communications);
- To carry out market surveys in order to improve the services we offer our customers;
- To prevent fraud and other illegal activities;
- Interpret how our platform is used in order to improve it and our offers.
Cookies and other information we collect automatically
Like most Platforms, Maison Jaubalet tracks IP addresses and makes appropriate use of cookies and other compliant technologies to identify you and characterize your experience in order to obtain information about how users access our Platform. Below you will find more information on the use of cookies and similar technologies.
What is a cookie?
A cookie is a small text file containing information downloaded to your computer or mobile device when you visit a website or mobile application; they are easily used to analyze your computer when it accesses a previously used website or mobile application again. Cookies are often requested in order to make platforms work or to improve their operation, and to be able to provide information to their owners.
We use cookies to enhance our visitors' online experience (for example, to remember your language preferences) and to better understand the use of our Platforms. For example, cookies can tell us whether you have used our Platform in the past or whether you are a new visitor. They also enable us to better target online advertising to your interests.
There are two main categories of cookie.
- Original cookies, set directly by Maison Jaubalet on your computer or mobile device. They are used solely by Maison Jaubalet to identify your computer or mobile device when it uses our Platform again.
- Third-party cookies are installed by a service provider on our Platform in order to recognize your computer or mobile device when it consults other platforms. Third-party cookies are mainly used for analysis and advertising purposes.
Cookies may be stored on your computer or mobile device for varying periods of time. Some cookies are "session cookies", which means they are only present for as long as your browser is open. They are deleted automatically when you close your browser. Some cookies are "permanent cookies", which means they are retained when you close your browser. We can use them to identify your computer or mobile device as soon as you open your web browser..
What cookies does Maison Jaubalet use?
The Platforms only install the type of cookies below on your computer or mobile device.
Cookie type: Usage
Required cookies: These cookies are important to provide you with the services available through this Platform and to access certain functionalities, in particular to reach certain secure areas. Without these cookies, essential services could not be provided such as responding to your requests, such as transaction pages and accounts protected by secure access.
Functionality cookies: These cookies have various purposes related to the presentation, performance and functionality of this Platform. Their general purpose, however, is to enhance the user experience and user-friendliness of the Platform. Some of these cookies, for example, allow users to choose their language or another Platform.
Analysis cookies: These cookies are used to acquire information on how users use our Platform.
The information collected is aggregated and does not allow individual visitors to be identified. This information includes the number of visitors to our Platform, the platforms that directed them to ours and the pages they consulted on our Platform. We use this information to make our Platform run more efficiently, to gather broad demographic information and to monitor the level of Platform activity.
Advertising cookies: When you visit our Platform or access advertisements or promotional offers on it, these cookies are used to segment advertisements according to your interests. They are also used to limit the number of times you see an advertisement and to evaluate the effectiveness of an advertisement or offer.
They are generally placed by advertising networks with our permission. They remember your visits to the platform and the information is shared with other organizations, particularly advertisers.
Content sharing and social networking cookies: These cookies give users the power to share pages and content via social networks managed by third parties and other platforms. The companies that set these cookies may also use your information to promote targeted advertising on other platforms.
You can find out more about the cookies used on this Platform and the third parties who set them in our cookie acceptance tool. You can use this tool to set your cookie preferences.
Controlling or deleting cookies
You can choose whether or not to accept cookies, and we explain how to exercise this right below. However, if you refuse to accept cookies, you may not be able to take advantage of all the features of our Platform.
You have the opportunity to set your cookie preferences using our cookie acceptance tool or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device. To do this, follow your browser's instructions (usually under Help, Tools or Edit).
For more information on cookies, and to find out which cookies have been installed on your computer or mobile device, manage them and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu.
IP address
We may collect information about your computer or mobile device, including your IP address, operating system, connection time and browser type. We use this information to better understand how visitors use our Platform or for internal documentation purposes. We anonymize this information and share it with advertisers, sponsors and other entities.
Sharing your information
We will not rent, sell or share personal information about you with third parties or non-affiliated companies outside the Jaubalet Group, except as described below:
- Third-party service providers who perform services on our behalf, such as online and other payments, credit card transaction processing, check processing and fraud prevention;
- We may disclose your personal information to law enforcement agencies, courts, regulators, state authorities and third parties, where we believe this is necessary to comply with a legal or regulatory obligation or to protect our rights or the rights of a third party;
- We may also disclose your personal information to any third party who purchases, or to whom we transfer, all or most of our assets and business. Should such a sale or transfer occur, we will use our best efforts to ensure that the entity to which we transfer your personal information will operate it in accordance with this Privacy Policy.
International data transfers
The information we collect may be transferred to, stored and processed in any country or territory where one or more Group affiliates or third-party service providers are present or operate such facilities. If these other territories do not comply with the same level of data protection as is provided in your country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy.
Sharing your information
We hope you will trust us to use our Platform, and we are committed to protecting the personal information we collect. We restrict access to your personal information to those employees who genuinely need to know that information in order to provide products or services to you and to carry out their duties. We have added appropriate technical, organizational, physical, electronic and administrative measures to ensure maximum protection of the personal information you give us against unauthorized or illegal use and against accidental loss, damage or destruction.
Modification, deletion and consultation of your personal data
You have access to request a copy of your personal information held in our records to correct any inaccuracies and to update out-of-date information. You also have the option of requesting that we do not send you direct marketing communications (however, please note that we may continue to send you communications relating to our services (which are not marketing communications) such as e-mails informing you of the status of your order. To exercise these rights or if you have any objections to the use of your personal data, please write to us at the address below.
Updates to the Privacy Policy
We may update this Privacy Policy at any time. The changes will then be updated on this Platform. If you do not accept these changes, please stop using the Platform. If we make substantial changes to this Privacy Policy, we will notify you by e-mail or by posting a prominent notice on this Privacy Policy.
If you have any questions or comments about the Privacy Policy, or any other matter, please contact us at the address below. Please use this address if you would like a copy of the personal data we hold about you.
Jaubalet
10 Place Vendôme 75001 Paris – France
Created by Pixels Ingénierie
Last update : march 22'